Average service price

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£ 1916
International move average
30% less than market avg.
£ 330
Local move average
79% less than market avg.
£ 383
Long Distance move average
77% less than market avg.
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Review summary

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102 reviews

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Mark Messenger
May 27, 2024

Over-promised and under-delivered

I wanted to share the unfortunate and somewhat chaotic situation my wife and I endured when we were recently moved from the UK to Belgium with Legend. We booked and paid for a furniture lift (which is common when moving furniture in Brussels) through Legend, but when it turned up the operator said it had only been reserved for one hour, not nearly enough to offload two vans-worth of our stuff. I also paid nearly £1,000 extra to move an upright piano and specifically checked that the piano would go on the furniture lift, which I was assured by Legend it would. However, the lift operator said the lift that Legend had booked was unsuitable for a piano. It took three attempts in total (over 24 hours) to find a lift that would accommodate the piano, by which time our piano had gone to Holland and back, and even the operator for the 3rd lift was hesitant as it still was not the recommended lift for a piano, and only agreed after much persuasion from my wife. The movers themselves were great in the face of such adversity and poor planning, but one could see that it also really took its toll on them too. I wonder how long such a mediocre company will keep skilled and dedicated workers?

The communication with Legend was great up until the moment I paid the money. However, continually Legend over-promised and under-delivered.

They offered to book the parking space for the vans but didn't. We were told by them with one week to go that it was not possible. My wife managed to book it on the same day in one hour on the phone while she was in Poland.

Additionally I had asked for clarification regarding some of the required documentation almost a month prior to our move, but only received an (unhelpful) response with less than one week to go.

Our whole move would have been completely disastrous had my wife not be able to discuss all these issues and more with the operations team in Russian, and with the local people on the ground here in French.

One expects any move to be expensive and stressful, but this felt like a DIY operation where Legend's internal communication was poor, and planning and foresight were not fit for purpose. If we had not intervened so proactively the whole experienced could have been disastrous rather than merely chaotic, annoying and frustrating. I think my review might have been tempered a little had there been any adequate response from the company when I raised my complaints. However, it seems that once Legend have your money and have completed the job, no matter how shabbily, they have little interest in either learning from their mistakes or providing even the barest of an apology to their long-suffering customers.

Move size: 2 Bedroom Home Service cost: £6500

Christopher Yates

LEGEND REMOVALS - AVOID!

DO NOT USE. YOU WILL REGRET IT!. Great sales consultant gave confidence but things went rapidly downhill once I had signed and paid. Impossible to get them to answer the phone to answer simple questions like when will my items be collected.

I stressed that I wanted direct delivery from pickup to delivery address. Legend insist on a 3 day window for pickup and say that delivery can take up to 10 days. when I questioned this I was told it was due to customs processes and beyond their control. The reality was that my goods went straight through customs but is still took 15 days for about 85% of my goods to arrive and a further 3 days for the remainder. Once they have your money and your goods you drop to the bottom of the priorities list and your precious p[possessions are dumped into some store so crews can go and pick up other poor unsuspecting victims goods!.

Many expensive items were badly damaged through a lack of due care and attention to protecting the goods. THEY SIMPLY DO NOT CARE ABOUT PROTECTING YOUR ITEMS OR YOUR REQUIRED PICKUP AND DELIVERY DATES. Crews work excessive (probably illegal) hours and drive vehicles of a size that do not legally require tachographs so driving hours cannot be checked for regulation's compliance. Drivers are not allowed to use motorways in Europe because the company is too stingy to pay the tolls and drivers have to sleep in the van cabs!

THIS IS A HIGHLY UNPROFESIONAL ORGANISATION WHICH HAS NO IDEA ABOUT CUSTOMER SERVICE. THEY JUST WANT YOUR MONEY. LOOK ELSEWHERE!!!!

Move size: 4+ Bedroom Home Service cost: £5000

Thumbnail photo by Christopher Yates of Legend Removals Second thumbnail photo by Christopher Yates of Legend Removals
Official company response

We're truly sorry to hear about your disappointing experience with our services. Your feedback is deeply concerning, and we sincerely apologize for the numerous issues you encountered during your relocation. It's clear that we failed to meet your expectations in multiple aspects, and we understand the frustration and inconvenience this has caused you.

We apologize for the difficulties you experienced in reaching us by phone and for any confusion regarding the pickup and delivery process. We understand the importance of clear communication and adherence to agreed-upon timelines, and it's disappointing to hear that we fell short in this regard.

Regarding the handling of your belongings, we're deeply sorry for any damage that occurred during the transport process. Ensuring the safe and careful handling of your items is a top priority for us, and we regret any instances where this standard was not met.

We take your feedback seriously and will investigate the issues you raised internally to prevent similar incidents from occurring in the future. Your satisfaction is important to us, and we apologize for any inconvenience or distress caused.

Please accept our sincerest apologies once again.

Steven Winkworth
Oct 20, 2023
International move from Vuadens, Canton of Fribourg to , Hampshire

Switzerland to Hampshire.

I chose Legend removals, because of their price offer. I have no regrets; the pick-up was on time in Switzerland and professionally handled. The delivery was made 3 days later in Hampshire in perfect order. The price was 3'500 cheaper than anything I could find in Switzerland. The communication was by email and WhatsApp, I Would have preferred by phone, but did not manage to get through. However, I would recommend them for their price/quality. I would use them again if needed for sure.

Move size: Partial Move Service cost: £2500

Official company response

Dear Steven,

Thank you for taking the time to share your experience with Legend Removals. We're thrilled to hear that your move from Switzerland to Hampshire went smoothly and that you were satisfied with our services.

We understand your preference for communication via phone and apologize if you encountered any difficulties reaching us that way. We're continuously working to improve our communication channels to better serve our customers, and your feedback is invaluable in this regard.

It's fantastic to know that you found our pricing competitive and the quality of our service commendable. We strive to offer the best value for our customers while maintaining high standards of professionalism and efficiency.

We appreciate your recommendation and look forward to the opportunity to assist you with any future moves. Should you require our services again, please don't hesitate to reach out.

Thank you once again for choosing Legend Removals, and we wish you all the best in your new home.

Warm regards,
Legend Removals Team

Nicky Pasco
Oct 15, 2023
International move from , Hampshire to , SPA

A complete shambles. DO NOT USE, YOU WILL REGRET IT.

Beyond awful.

5* for the seller, however not one thing they said is correct. They don't turn up when they say. Over 3/4 of my goods were broken, scratched dropped. New bedding came out of a box was filthy and covered in chewing gum. Antique furniture had chips, completely broken or legs missing. Arrived upwrapped just put in the back of 3.5 truck that barely looked road worthy. Having said it was coming in a 44 ton truck - really. They clearly use basic labourers. Left UK protected and arrived with none. Arrived in this one tiny van they had to do 5 trips from some warehouse? Failed to talk to anyone who could problem solve. They have caused tens of thousands pounds worth of damage and don't care. They were not cheap. I paid £7000.00 to ship a 3 bedroom cottage from Hampshire to Spain. Then billed me saying they needed an additional 10,000 euros, so paid it just to get my furniture. Having given them all the paperwork they said they needed, despite them keep on asking me for additional things, then 20 minutes later said £10,000. their mistake Very unprofessional, just beyond awful and so distressing.Don't be fooled. I also do not believe any positive review as with this company it is just not possible. It couldn't not have been worse in every aspect. Beyond terrible. Any other company or individual could do better even if it was their first time.

Move size: 3 Bedroom Home Service cost: £17000

Official company response

We're truly sorry to hear about your extremely disappointing experience with our services. Your feedback is deeply concerning, and we sincerely apologize for the numerous issues you encountered during your relocation from Hampshire to Spain.

The level of service you described is completely unacceptable and falls far below the standards we strive to uphold at Legend Removals. We understand the importance of ensuring the safe and timely transport of your belongings, and it's clear that we failed to meet your expectations in every aspect.

The damage to your goods, the lack of proper handling and protection, as well as the issues with communication and billing are all matters that we take very seriously. We deeply regret any distress or inconvenience caused as a result of our shortcomings.

We assure you that we will thoroughly investigate the issues you raised and take immediate action to address them internally. Your feedback is invaluable to us as it helps us identify areas for improvement and prevent similar incidents from occurring in the future.

Please accept our sincerest apologies for the distress and frustration you've experienced. If there's anything we can do to rectify the situation or address any outstanding concerns you may have, please don't hesitate to reach out to us directly. We are committed to making things right and restoring your trust in our company.

Lesslie Mina
Mar 06, 2024
International move from Ashford, Kent to Madrid, Comunidad de Madrid

LEGEND REMOVALS - REAL LEGEND!

LEGEND REMOVALS TRULY STANDS OUT IN THE MOVING INDUSTRY! My recent experience with them solidified their status as real legends in the field. Opting for Legend Removals for my moving needs turned out to be the best decision, delivering unparalleled service quality that exceeded all expectations.

The professionalism and expertise displayed by the Legend Removals team, especially by Alex, the driver, were remarkable. Not only did Alex proficiently handle my belongings, but he also shared invaluable advice on furniture maintenance, showcasing his background as an antique expert. His guidance on preserving the integrity of my vintage furniture for years to come was particularly appreciated.

Alex's meticulous approach and dedication to his work left a lasting impression, demonstrating the exceptional standards Legend Removals adheres to. Their commitment to excellence is evident in every aspect of their service.

I am profoundly grateful to Legend Removals for making my moving experience so positive. Should the need for moving services arise in the future, Legend Removals will undoubtedly be my first choice.

Move size: 2 Bedroom Home Service cost: £2300

Official company response

Dear Lesslie,

Thank you so much for your glowing review and for choosing Legend Removals for your recent move. We are truly honored to be regarded as real legends in the moving industry, and we're thrilled that your experience with us exceeded all expectations.

We're delighted to hear that Alex, our driver, made such a positive impression on you with his professionalism and expertise. It's wonderful to know that his background as an antique expert provided you with invaluable advice on furniture maintenance, ensuring the preservation of your vintage pieces for years to come. We take pride in our team's dedication to providing not only efficient moving services but also valuable guidance to our customers.

Your recognition of our commitment to excellence means the world to us, and we're grateful for the opportunity to have been a part of your positive moving experience. Should you ever need our services again in the future, please don't hesitate to reach out. We'll be more than happy to assist you.

Thank you once again for your kind words and for entrusting Legend Removals with your move.

Warm regards,
Legend Removals Team






Simon Fergeson
Mar 12, 2024
International move from , UK to Berlin, Land Berlin

LEGEND REMOVALS are BEST!

I don't know how this is possible, but the guys did the work without me being there. I didn't expect and was very stressed when I had to move while I was in the USA.

The guys did an amazing job without my presence and I was surprised when I was informed three days later that everything was delivered. I want to thank Ilya and his team for such a great job. Thank you

Move size: 1 Bedroom Home Service cost: £2400

Official company response

Dear Simon,

Thank you for taking the time to share your experience with Legend Removals Ltd. We understand how stressful it can be to move, especially when you're not physically present, and we're delighted to hear that we were able to alleviate some of that stress for you.

We're thrilled that Ilya and our team were able to execute your move seamlessly even in your absence. Our goal is always to provide top-notch service and exceed our customers' expectations, and it's heartening to know that we achieved that with your move.

Your kind words mean a lot to us, and we're grateful for the opportunity to assist you during this transition. Should you need our services again in the future, whether you're present or not, please don't hesitate to reach out. We're here to help.

Thank you once again for choosing Legend Removals Ltd, and we wish you all the best in your new location.

Warm regards,
Legend Removals Team

Irina
Feb 12, 2018
Long-distance move from London, Greater London to London, Greater London

Brilliant movers!

Thanks a lot to Legend Removals for the fantastic job they did. We had a 4 bedroom house to move, a lot of staff. Everything was wrapped and packed in one day. And the next day everything was moved, placed in proper rooms and unpacked. All packaging taken away, all things put in places. Really amazing job! And the price was the best among about 10 different companies I got quotes from.

Service cost: £1163

Thumbnail photo by Irina of Legend Removals Second thumbnail photo by Irina of Legend Removals
Official company response

Thank you so much for your glowing review! We're really happy to hear that you had a fantastic experience with Legend Removals during your 4-bedroom house move. Providing efficient and top-notch service is our priority, and we're delighted that our team was able to wrap, pack, move, and unpack everything in just two days.

Ensuring that your belongings were placed in their proper rooms and all packaging was taken away demonstrates our commitment to making your move as seamless and stress-free as possible.

We're also pleased that you found our pricing to be competitive among the various companies you received quotes from. Offering excellent service at a fair price is important to us, and we're glad that we could provide both.

Thank you for choosing Legend Removals for your move, and we appreciate your kind words. If you ever require our services again or know someone who does, please don't hesitate to reach out. We're here to help.

Martin B Jones
Mar 28, 2024
International move from Windsor, Berkshire to Zurich, Canton of Zürich

Amateur

Just moved from the UK to Switzerland. OM pick up of goods from the UK the team came with no packing material and said packing isn't included. After almost 6 hours they then agreed it was a mistake and packing was included, lost awhile day but Pol/Paul the mover did a fantastic job

Goods were to be delivered yesterday 26 March into Zurich, despite the agent Nick not confirming the day prior as requested the team drove to Switzerland. The border Co trolley took more than 5 hours (not their fault) so goods could not be delivered as planned yesterday as after 6pm, poor Alex the driver/agent had to stay somewhere overnight. Goods arrived 8am the next day (today) which is fine. But poor Alex said we don't unpack or take away the boxes and packing material (not his fault)

The reason I booked the service of Legend was for door to door service, packing and unpacking

The agent I'd been dealing with, Nick L. soon speaking to him (now two incidents..out and in...said Read your F...ing contract, so I helped Alex with the boxes and I unpacked

E ery piece of communication with Legend, all emails expressly mentioned packing and unpacking and even having some boxes in advance and removal of packaging on delivery, Nick was nothing but unprepared, amateur and unprofessional, even asking me for documents a day before delivery which they already had. Thank goodness for his professional colleague Fidan and both agents Paul and Alex

Date of experience: 28 March 2024

Edit

Move size: 1 Bedroom Home Service cost: £2000

Joanna
Aug 16, 2018

Removal and Delivery.

I was referred to Legend Removal by a friend who used them for an international move. Initially, the company was friendly, explained the process in detail, and were prompt in their responses, their quote/value for services were competitive. Things went downhill from there. I received an email stating that my items for move would be collected on the last day in the availability window I provided - no problem. A few days later I received an email late at night stating that they were arriving the next morning to collect - several days before the originally planned collection. I phoned the next morning quite panicked, and although I was told I would be phoned back regarding my concerns and confusion, I had to phone three times before I was sent a negatively worded email stating that while they could no longer collect on the date originally emailed, they would come the following day, and in the wording it was implied that the mistake was mine.
I did receive an apology email, and the collection went well.
I never received a confirmation of collection, nor estimated delivery day/time. The next I heard from the company was from the delivery driver, when he was two hours away from delivering my belongings to my new flat, only three days after collection. I give the company credit for such a quick delivery, however, I wasn't even in my new home/country, and it was only incredible luck that someone could be at the property at the time of delivery. While I have not fully unpacked, as of now, my items look to be in the condition they were when collected.

If I were to rate Legend Removal on the simple act of collection and delivery, I would give them five stars. Given that the company has such poor communication and apparent organisation with regards to the different teams (sales, operations, transport) and my experience as their customer, I think there is a lot of room for improvement. Simple, courteous, communication and protocol would have saved a great deal of stress and uncertainty during what is already a very stressful experience. I have not received any communication regarding delivery, even after the fact.

I am thankful to the driver who drove three days straight to get me my belongings, and I hope the company values his work ethic.

I will only recommend Legend Removal with reservation.

Service cost: £1273

Official company response

Dear Joanna, thank you very much for a very informative review. We will gladly use this for the improvement of the internal processes.

Due to the peak season there were some changes that did affect your schedule in a way described in your review. If we would not have picked your items earlier, then the delivery of the items would not happen in 12-14 days, but instead, as you mentioned it only took 3 days to deliver the shipment almost 1400 miles away.

Yes we really value and appreciate the service our drivers and are grateful to have them, as part of our team.

I would like to say thank you again for your review !

Ilya Longo.

Friederike C Hamann
Apr 02, 2018
International move from London, Greater London to Berlin, Land Berlin

Poor communication.

Initially I had very high hopes for this company with everybody being friendly and responsive.
When picking up my furniture the movers turned up three hours too early but that’s not a deal breaker.

Getting my furniture actually delivered turned into a total desaster. I received no confirmation about the delivery date and time, I called the operations team several times but was never given any real information. I had to fly to Germany without knowing if my furniture will actually turn up. It is now midday the day of requested delivery and I STILL have not received confirmation if my furniture will come today and when. I‘m just sitting here waiting.

Service cost: £500

Official company response

Dear Frederike, please accept my sincere apologies for the removal experience. Unfortunately we have had a Transport Manager in our team who meant to care more about our clients than he did. The person is no longer with Legend Removals and our new Transport Manager really cares about our clients and is pretty much available between 7am - 8/9pm to answer the transport related queries. Thank you. Ilya Longo.

Not showing 46 filtered reviews.
Last updated on 2024-05-27.

These reviews are the subjective opinions of MoveAdvisor members and not of MoveAdvisor itself.

Company Info

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Their address is Unit 3 Highpoint Business Village, Ashford, TN24 8DH, but movers usually cover a much larger area.

Company Notes

We are an international relocation specialist based in London, UK, working with HNWI and C-Level professionals when they need our assistance with moving their houses and/or assets. We provide our moving services to over 160 countries and to 2000 different cities across the globe. Working with a high end clients we guarantee the quality and service at the high standards and totally bespoke solutions based on your needs, wants and convenience.

Is Legend Removals a registered company?

There are no regulations or any required licences for moving companies that operate in the UK; however, if you want to avoid potential issues, check whether the provider you have chosen is registered as a legal business. Verify Companies House records of Legend Removals here and make sure the moving company is in good standing.

Another way to select a reliable moving company is through ratings and reviews. Read consumer reviews and testimonials of Legend Removals here.

How to check if Legend Removals is trustworthy?

For extra peace of mind when hiring Legend Removals you may want to find one which is a member of one of the Removal industry trade associations or trade bodies. These organizations have certain standards of operation which members must adhere to. Here is a list of some of them:

  • BAR – British Association Of Removers
  • NGRS – National Guild Of Removers And Storers
  • AIM – Association Of Independent Movers
  • SSA – The Self-Storage Association Of UK And Europe
  • FEDEMAC – Federation Of European Moving Association
  • FIDI – The International Federation Of International Movers
  • RHA – Road Haulage Association
  • BSI – British Standards Institute
  • RoSPA – Royal Society For The Prevention Of Accidents

Our article on 'Home Removal Industry Associations And Trade Bodies' provides more detailed information on how to do your research.

What is Legend Removals cost for local moves?

We have calculated an approximate local moving market average price from 21 reviews of people moving within Kent to be £1578.

From 9 local reviews for Legend Removals, we have calculated an average moving cost of £330 for local moves.

This could mean that Legend Removals is cheaper with about 79% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is Legend Removals cost for long distance moves?

From 660 reviews of people moving long ditance, we concluded that the market average costs are around £1687 when moving long-distance.

For Legend Removals, we estimate that their average long-distance moving costs will be around £383, based on 9 long distance moving reviews.

This could mean that long-distance moving services costs of Legend Removals for moving between states is cheaper with about 77% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

What is Legend Removals cost for international moves?

From 228 reviews of people moving from country to country, we concluded that the market average costs are around £2734 when moving internationally.

For Legend Removals, we estimate that their average country to country moving costs will be around £1916, based on 53 international moving reviews.

This could mean that country to country moving services costs of Legend Removals is cheaper with about 30% from the market average.

Note that these international moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like home size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from international movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Legend Removals. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Legend Removals - a professional company located in Unit 3 Highpoint Business Village, Ashford, TN24 8DH. Discover Ashford, Kent moving companies.

*MoveAdvisor may not be affiliated with Legend Removals and the estimates may be provided from other professional movers in our network.

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